Privacy Policy

Privacy policy Milenzo
https://milenzo.com

About our privacy policy
Milenzo cares a lot about your privacy. We therefore only process data that we need for (the
improve) our services and handle the information we provide about you and your use with care
our services have collected. We never make your data available for commercial purposes
third parties.

This privacy policy applies to the use of the website and the services provided therein
Milenzo. The effective date for the validity of these conditions is 07/04/2023, with the publication of a
new version voids the validity of all previous versions. This privacy policy describes what information about you
is collected by us, what this data is used for and with whom and under what conditions
this data may possibly be shared with third parties. We also explain to you how we process your
store data and how we protect your data against misuse and what rights you have in relation to it
the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you
find contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it, which
security techniques we use and for whom the data is visible.

Online store software
Shopify

Our online store was developed with software from Shopify. Personal data that you provide for our purposes
services made available to us are shared with this party. Shopify has access to your data
to provide us with (technical) support, they will never use your data for any other purpose. Shopify
is obliged to take appropriate security measures based on the agreement we have concluded with them
to take. These security measures consist of the application of SSL encryption and a strong
password policy. Shopify is a certified processor of credit card data. Shopify uses
cookies to collect technical information relating to your use of the software, no
personal data collected and/or stored. Shopify reserves the right to delete any collected data
within your own group to further improve services. Shopify takes the
applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your
data may be processed in the United States.

Web hosting
Strato

We purchase web hosting and email services from Strato. Strato processes personal data on our behalf and
does not use your data for its own purposes. This party can, however, collect metadata about use
of the services. This is not personal data. Strato has appropriate technical and organizational resources
measures have been taken to prevent loss and unauthorized use of your personal data. Strato is up
obliged to maintain confidentiality under the agreement.

Email and mailing lists
Shopify

We send our newsletters and transactional emails using our online store software 'Shopify'.
All confirmation emails you receive from our website and web forms are sent via the servers of
Shopify. Shopify will never use your name and email address for its own purposes. At the bottom of every email that
has been sent automatically via our website, you will see the 'unsubscribe' link. If you click here you will not receive an email
receive more from our website. This can seriously reduce the functionality of our website! Your
personal data is sent, stored and accessed securely by Shopify. Shopify uses
cookies and other internet technologies that provide insight into whether emails are opened and read. In addition
Shopify processes information about you as a recipient and the subject line of emails to improve the
quality of service, this data is kept for 30 days. Shopify reserves the right
to use your data to further improve the services and in the context thereof
share information with third parties.

Strato
We use the services of Strato for our regular business e-mail traffic. This party has
appropriate technical and organizational measures have been taken to prevent misuse, loss and corruption of your and ours
data as much as possible. Strato does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors
Clarna

We use the platform to process (part of) the payments in our online store
Clarna. Klarna processes your name, address and residence details and your payment details such as your bank account details
credit card number. Klarna has taken appropriate technical and organizational measures to protect your
protect personal data. Klarna reserves the right to use your data to:
to further improve services and in this context share (anonymized) data with third parties.
Klarna shares personal data in the case of an application for a deferred payment (credit facility).
information regarding your financial position with credit rating agencies. All mentioned above
guarantees regarding the protection of your personal data also apply to the
parts of Klarna's services for which they engage third parties. Klarna does not store your data
longer than is permitted by the legal terms.

Shopify Payments
We use the platform to process (part of) the payments in our online store
Shopify Payments. Shopify Payments processes your name, address and residence details and your payment details
such as your bank account or credit card number. Shopify Payments has appropriate technical and organizational
measures taken to protect your personal data. Shopify Payments reserves the right
use your data to further improve the services and in this context (anonymized)
share data with third parties. Shopify Payments will share in the event of a request for a deferred
payment (credit facility) personal data and information relating to your financial position with
credit rating agencies. All the above mentioned guarantees regarding the protection of your
personal data also applies to the parts of Shopify Payments's services
for which they engage third parties. Shopify Payments does not store your data for longer than required
legal terms are permitted.

Reviews
Kiyoh

We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh, you are obliged to:
to provide your name, place of residence and email address. Kiyoh shares this information with us so that we can provide the review to you
can link order. Kiyoh also publishes your name and place of residence on its own website. In some
In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we inform you
invite you to leave a review, we share your name and email address with Kiyoh. They use this
data only for the purpose of inviting you to leave a review. Kiyoh has appropriate technical and
organizational measures have been taken to protect your personal data. Kiyoh reserves the right
We recommend that you engage third parties to provide services for this purpose
Kiyoh granted permission. All the above mentioned guarantees regarding the protection of your
personal data also apply to the parts of Kiyoh's services for which they
engage third parties. Kiyoh stores your personal data as long as you keep the review published on the platform.
Kiyoh has appointed a Data Protection Officer, you will find the contact details of this officer
on the Kiyoh website.

WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then
you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can:
can link the review to your order. WebwinkelKeur also publishes your name on its own website.
In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In
In the event that we invite you to leave a review, we will share your name and email address with
WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data
to protect. WebwinkelKeur reserves the right to:
to engage third party services, we have given permission to WebwinkelKeur for this. All
The above-mentioned guarantees with regard to the protection of your personal data also apply
applies to the parts of the service for which WebwinkelKeur engages third parties.

Trustpilot
We collect reviews via the Trustpilot & Kiyoh platform. If you leave a review via Trustpilot & Kiyoh
then you are required to provide your name and email address. Trustpilot & Kiyoh shares this data with us,
so that we can link the review to your order. Trustpilot & Kiyoh also publishes your name on the
own website. In some cases, Trustpilot & Kiyoh may contact you for an explanation of your
to give a review. In the event that we invite you to leave a review, we will share your name and email address
with Trustpilot & Kiyoh. They only use this information for the purpose of inviting you to leave a review
to leave. Trustpilot & Kiyoh has taken appropriate technical and organizational measures to protect your
protect personal data. Trustpilot & Kiyoh reserves the right to make deliveries
to engage third parties for the provision of services, we have given permission to Trustpilot & Kiyoh for this.
All the above-mentioned guarantees regarding the protection of your personal data are also valid
applies to the parts of the services for which Trustpilot & Kiyoh engages third parties.
Shipping and logistics

PostNL
If you place an order with us, it is our job to have your package delivered to you. We use
the services of PostNL for carrying out deliveries. It is therefore necessary that we provide your name,
share address and residence details with PostNL. PostNL only uses this data for the purpose
execution of the agreement. In the event that PostNL engages subcontractors, PostNL will collect your data
also available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use
the services of DHL for carrying out the deliveries. It is necessary for us to provide your name, address
and share residence information with DHL. DHL only uses this data for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties
order.

Invoicing and accounting
MoneyMonk

We use the services of MoneyMonk to maintain our administration and accounting.
We share your name, address and residence details and details regarding your order. This information
are used to administer sales invoices. Your personal data is protected
sent and stored, MoneyMonk has taken the necessary technical and organizational measures to
protect your data against loss and unauthorized use. MoneyMonk is obliged to maintain confidentiality
and will treat your data confidentially. MoneyMonk does not use your personal data for others
purposes than described above.

MoneyBird
We use the services of MoneyBird to maintain our administration and accounting.
We share your name, address and residence details and details regarding your order. This information
are used to administer sales invoices. Your personal data is protected
sent and stored, MoneyBird has taken the necessary technical and organizational measures to
protect your data against loss and unauthorized use. MoneyBird is obliged to maintain confidentiality and
will treat your data confidentially. MoneyBird does not use your personal data for others
purposes than described above.

InvoiceSend
We use the services of to maintain our administration and accounting
InvoiceSend. We share your name, address and residence details and details regarding your order.
This data is used to administer sales invoices. Your personal data will be
sent and stored protected. FactuurSturen is obliged to maintain confidentiality and will share your data
treat confidentially. FactuurSturen does not use your personal data for purposes other than:
described above.

External sales channels
Bol.com

We sell (some of) our items via the Bol.com platform. If you place an order via this platform
then Bol.com will share your order and personal data with us. We use this information to inform you
process order. We handle your data confidentially and have appropriate technical and
organizational measures have been taken to protect your data against loss and unauthorized use.

Purpose of data processing
General purpose of the processing

We use your data exclusively for the purpose of our services. That is, the purpose of the
processing is always directly related to the order you place. We do not use your data for
(targeted) marketing. If you share data with us and we use this data for - other than your
request - to contact you at a later time, we will ask your explicit permission to do so. Your
data is not shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.

Automatically collected data
Data collected automatically by our website is processed for the purpose of our
to further improve services. This data (for example your IP address, web browser and
operating system) are not personal data.

Cooperation in tax and criminal investigations
In appropriate cases, Milenzo may be held to share based on a legal obligation
of your data in connection with government tax or criminal investigations. In such a case
we are forced to share your data, but we will do so within the options offered by the law
oppose that.

Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you let us know, we will do this
also regard it as a request to forget. This also means that we do not store your data for longer than two years
from the last moment of contact or transaction, unless there is a legal justification for this
is the basis. Based on applicable administrative obligations, we submit invoices to you
to store (personal) data, so we will keep this data for as long as the applicable period runs.
However, employees no longer have access to your client profile and documents that we receive in response
have completed your order.

Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights
regarding the personal data processed by or on behalf of us. We explain which ones below
these are and how you can invoke these rights. In principle, we aim to prevent abuse
copies and copies of your data will only be sent to your email address already known to us. In case you have the
If you wish to receive data at another e-mail address or, for example, by post, we will ask you to register
legitimize. We keep an administration of completed requests, in the event of a request to be forgotten
we administer anonymized data. You will receive all copies and copies of data in the
machine-readable data format that we use within our systems. You have the right to do so at any time
file a complaint with the Dutch Data Protection Authority if you suspect that we have collected your personal data
use wrong way.

Right of inspection
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with an overview of the processors at the e-mail address known to us
who have this data in their possession, stating the category under which we have this data
stored.

Right of rectification
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to have them adjusted. You can make a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing

You always have the right to process the data that we process that relates to your person or for that purpose
traceable. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation to the e-mail address known to us that the data does not cancel the restriction
be processed longer.

Right to portability
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
If your request is granted, we will send you copies or copies of all data at the e-mail address known to us
about you that we have processed or that have been processed by other processors or third parties on our behalf. To all
In such a case, we will most likely no longer be able to continue the service, because the security
linking of data files can no longer be guaranteed.

Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data
by or on behalf of Milenzo. If you object, we will immediately cease data processing
pending the handling of your objection. If your objection is well-founded, we will send copies and/or copies
of data that we make available to you (or have processed) and then permanently cease processing. YOU
furthermore has the right not to be subject to automated individual decision-making or profiling
subject. We do not process your data in such a way that this right applies. Are you from
If you believe this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be obliged to provide access to this on the basis of applicable laws and regulations
facts. We have not allowed Google to use the obtained analytics information for other Google
services.

Third party cookies
In the event that third-party software solutions use cookies, this is stated here
privacy declaration.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy has consequences for the way in which we have already collected data
relating to you, we will inform you by e-mail.

Contact details
Milenzo
Parmentierweg 14-5 7602PW Almelo Netherlands T E info@milenzo.com
Contact person for privacy matters
B T