Frequently Asked Questions

Customer satisfaction is our top priority, which is why we do our utmost to deliver your order to you as quickly as possible. If you place an order on a working day before 11:00 PM, we aim to ship it the same day. However, we would like to emphasize that this is not always feasible, for example if a product is out of stock. For this reason, an indication of the delivery time is stated on the product page.

In the unlikely event that we are unable to meet the promised delivery time, we will inform you of this as soon as possible. Our goal is to provide you with transparent and clear information about the shipping process. For more information about shipments, please visit our website.

If your order has not yet been processed, you have the option to cancel it. If you wish to cancel your order, please contact us as soon as possible and we will do our best to respond to you as soon as possible. Please note that canceling your order is only possible if it has not yet been processed. We therefore advise you to contact as soon as possible in case of cancellation. Our team is ready to assist you with any questions or requests.

Our delivery services aim to deliver your order within 1 to 2 working days. We would like to emphasize that, despite the efforts of the delivery services, it may sometimes happen that your order is delayed due to external factors over which we have no influence. We understand that this can be annoying and would like to apologize for this.

To keep you informed of your order, you will receive a track & trace code from the delivery service. This way you can track the status of your order and know exactly when to expect it. We hope to have informed you sufficiently and are always ready to answer any questions or concerns.

With us you have the option to return your order within 14 days of receipt. Please note that you will be charged the cost of returning your product to our warehouse. You can find the exact rates for this on the delivery service's website.

We kindly request that, if possible, you return the product in the original packaging and in as original a condition as possible. If our returns policy is not met, you may be charged or deducted from the refund amount.

More information about our returns procedure can be found on our website. We would like to emphasize that we do our utmost to provide you with the best service and are happy to answer any questions or concerns regarding returns.

After canceling your order, the order amount will be refunded to your account within 14 days. We recommend that you read our returns policy carefully to understand the refund process.

Our returns procedure provides more information about the steps you need to take to complete your return and receive your refund. If you have any questions about this, please do not hesitate to contact us. Our team is always available to assist you with any questions or concerns.

See our returns procedure for more information.

If your order is damaged or not in good condition upon receipt, we request that you report this to us within 14 days of receipt. We kindly ask you to also attach images to speed up the assessment of the situation.

You can contact us and our team will do everything they can to help you as quickly as possible. We understand that it is very annoying to receive a damaged or defective product and would like to resolve this for you as quickly as possible. Please do not hesitate to contact if you have any questions or need more information about our return procedure.

All prices of our products on the website include VAT. 

Product reviews are invaluable to other consumers who are considering purchasing a product, such as sunglasses, watch or jewelry. By sharing your knowledge and experience, others can make an informed decision and the webshop can improve its products and service. When writing a good review, it is important to use correct language and remain polite, even if you are not satisfied with the product. Describe why you like or dislike the product and share your experiences with the delivery and service of the webshop.

If your review has not been posted, it may be because it was not authentic enough or not useful enough. To ensure authentic reviews, we check, among other things, the name and email address of the reviewer to prevent duplicate reviews. The review must also be related to the product and we pay attention to the language used, such as insults, swear words and privacy-sensitive information. This check allows us to give an honest picture of the products and services we offer.